Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number or through our Track Your Order page on the website.
At Alice, we only accept payments via PayPal. Your payment is securely processed through PayPal’s trusted platform.
If your package is marked as delivered but you have not received it, please:
Verify the shipping address.
Check all possible delivery locations (e.g., neighbors, doorman, etc.).
Contact the carrier with your tracking number for further assistance.
If the package is declared lost, please email us at help@Alice.shop with your order number, and we will assist you with a replacement or refund.
Yes, we offer easy returns within 30 days of delivery. The product must be in new, unopened condition and in its original packaging. Please contact our customer support team at help@Alice.shop to initiate the return process.